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FAQ's

Home FAQ's
HOW CAN I PAY FOR THE SLEEP BOSS PRODUCTS?
We know you like options, so we offer Afterpay, PayPal, Stripe, and bank deposit services to ensure the security of your payment details. PayPal accepts all major credit cards (except Diners), charged in AUD. Invoicing is available on the Corporate plan over five orders. If you'd like to pay by Amex, we can send you a direct payment link.
WHAT IS YOUR SHIPPING POLICY?
DOMESTIC
We ship within three business days. Our team chooses the quickest courier or Australia Post to get from us to you. If you have any concerns, please contact us. We will keep you informed of the progress of your order.

INTERNATIONAL
If you are outside of Australia, we would be very happy to send you our products. Please email us, and we will provide you with a shipping quote.
WHAT IF I HAVE SOMETHING I WANT TO RETURN?
We love our products, and we hope you will too. But if you are not happy for whatever reason, send it back to us within four weeks of the order date, and we will happily exchange it or refund you if the contents are unopened and unused.
All returns can be sent to PO Box 3140, Prahran, VICTORIA, Australia 3181.
ARE YOUR PRODUCTS CERTIFIED PURE?
Our products are Cruelty-Free, Australian Made or sourced, Vegan, and Certified Pure. Where possible, we choose only recyclable, biodegradable, or compostable products and packaging.
These essential oils are the finest quality available and have been stringently tested and certified as 100% pure, natural & true to botanical.
Our herbal Sleep Tea is made with all Australian organic and certified organic ingredients.
ARE YOUR PRODUCTS TESTED ON ANIMALS
Our products are not tested on animals. We are proud to work only with suppliers that are certified cruelty-free.
CAN I BACKORDER PRODUCTS?
Yes, you can backorder products. We apologise if your item is out of stock at this time as we are constantly restocking and updating our website.
CAN I MAKE CHANGES TO MY ORDER?
We are always happy to help. If your order has left our facility, we can place a new order and provide a credit for the items when they are returned.

If your order has not left our facility, we will be happy to accommodate as best we can. Just send us an email, and we will get in touch as quickly as possible.
DO YOU OFFER GIFT VOUCHERS?
Yes! If you are having trouble deciding on the perfect hamper gift for your staff or clients, The Sleep Boss offers virtual gift vouchers for your gift recipients to redeem via our website at a time of their choosing.

Simply choose the value to purchase a gift voucher at the value of your choice, and let your recipient choose what they want!
DO YOU HAVE CORPORATE GIFT SETS?
We offer corporate gift sets, gift hampers, work-from-home team care packs, work-from-home gift packs for your clients or staff.
Please visit our corporate gift studio for more details.
DO YOU HAVE GIFT SETS FOR MY FRIENDS AND FAMILY?
We offer birthday gifts, gifts for him, and gifts for her from our bespoke collections here.
We can tailor a birthday gift set or special occasion gift set for your friends and family.
Please email us with your budget, and we will tailor a gift just for you.
ARE CORPORATE GIFTS TAX DEDUCTIBLE?
According to the Australian Tax Office Website, gifts below $300 are a tax-deductible expense as long as they're classified as a 'non-entertainment' gift. The same rule applies for other special occasions such as birthdays. Gifts of $300 or more will be subject to FBT but will still be deductible. If you have any questions, please consult your accountant for advice.
ARE THE GIFT BOXES SHOWN ONLINE YOUR ONLY GIFT OPTIONS?
Nope! We have a wide range of products that you can choose from. If you're looking for something specific, just contact us for a customized proposal that meets your needs.
CAN WE INCORPORATE OUR BUSINESS MESSAGE?
Absolutely! Your gift, touch! We would love to work with you to create a personalised message that truly reflects your brand and values. Simply contact us and let us know your requirements, and we will do our best to accommodate your request.
WHY SHOULD WE CHOOSE A SLEEP BOSS GIFT BOX?
Choosing a Sleep Boss gift box means choosing quality and sustainability. Our gift boxes are more than just a box, they're a statement of your care for your friends, clients or staff. With each unique gift box, you can include a personal gift card, no matter the quantity you send. This will leave a lasting impression and have your recipients talking about your corporate gift over others they may receive.
HOW DO WE PRACTICE SUSTAINABILITY AT THE SLEEP BOSS?
At The Sleep Boss, we're committed to reducing waste and being eco-friendly in all aspects of our business. From our refillable range to our casing take-back program, we've taken a 360-degree approach to sustainability.

Our gift boxes are made with biodegradable materials and our mailer bags are compostable and biodegradable (AS4736 & AS 5810).

We also use corn-starch padding buds and diffuser casings that are biodegradable. Plus, our packaging is recyclable and we have a recycle program for all packaging.

We're also proud to be vegan-friendly and not test on animals, while being PETA compliant and palm oil-free.
WHAT IS THE CASING TAKE BACK PROGRAM?
Our Free Casing Take-Back Program is designed to reduce waste and encourage sustainable practices.
It's easy to get started - simply contact us and we'll send you a free shipping label to send back any empty bamboo casings within The Sleep Boss range. We'll take care of the recycling with TerraCycle, ensuring that our casings have a second life.
How long does it take for home delivery?
DOMESTIC We ship within three business days. We ship via Australia Post to get your order from us to you. If you have any concerns, please contact us. We will keep you informed of the progress of your order. INTERNATIONAL We ship to New Zealand regularly. Please note international shipping fees apply and Delivery delays may occur through customs. For other countries: If you are outside of Australia, we would be very happy to send you our products. Please email us, and we will provide you with a shipping quote.
How do I refill my essential oil rollers?
To learn how to clean and refill your essential oil rollers, please follow the instructions here
How do I replace my Refill Bottle?
To learn how to replace your refill bottle in your bamboo casing, please follow the instructions here
Do you have vegan products? 
Yes, all our products are not just vegan-friendly, they are not tested on animals and are organic. Check out our philosophy and the best vegan friendly gift guide here
Can you make custom birthday gifts?
Whether you're searching for the best birthday gifts for him, her or them, our curated gift sets cater to everyone's well-being needs. At The Sleep Boss, we believe in making a difference not only in our lives but also in the world around us. That's why we offer a collection of beautiful, ethical, and sustainable products for your home, perfect for the conscious shopper seeking an eco-friendly lifestyle. Check out our best sellers or our featured products and if you'd still prefer to customise a selection of our products, send us a message here
ANY OTHER QUESTIONS?
Don't hesitate to reach out to us if you have any other questions or feedback.
We'd love to hear from you, whether it's to share your experience with our products or simply to say "hi"! You can send us an email or use the contact form on our website.