Ordering & Shipping Information

GET READY FOR A NEW RESTFUL YOU!
Here’s everything you need to know about our shipping schedule for your order.

WHAT ARE YOUR SHIPPING COSTS

All Australian orders of over $100 will receive free Standard Shipping (3-7 business days). Orders $100 and under will incur a $10.50 Standard Shipping fee. Customers can also choose to upgrade to Express Shipping for $15.00. From time to time we will offer free shipping promotions below the standard offer.

WHO IS MY ORDER SHIPPED WITH?

We ship all of our Australian orders with Australia Post and Australia Post Express Post. With Australia Post, you will receive an email updating you on where your parcel is at every stage of its journey to you. You will receive an email with your tracking information once your order has been processed and scanned by the delivery driver, when it is on board for delivery, and when a delivery attempt has been made.

IS MY ORDER TRACKED?

Yes, all deliveries are tracked. You will receive a tracking number as soon as your order is shipped so you can follow the link to track your order.

WHEN CAN I EXPECT MY ORDER?

Our office is based in Melbourne, Australia, and delivery times will vary depending on your location. You can check expected delivery times with Australia Post here. 

Express shipping: Metro areas can expect to receive their order within 1 - 3 business days. Occasionally, delivery could take up to 4 business days in more remote areas. 

Standard shipping: Most standard shipments are delivered within four business days, however, depending on where you live, your order should reach you within 2 – 7 business days.

On business days, orders placed by 7 am AEST will be dispatched the same day. Orders placed after this will be processed and shipped the following business day. Please note during sales or promotions period, there could be a delay in dispatch of up to 2 business days.

Please reach out to our customer service team if you have any further questions by emailing hello@thesleepboss.com.au. 

WHY IS MY ORDER NOT ELIGIBLE FOR EXPRESS SHIPPING?

Most items are eligible for express shipping. If we are unable to ship your items by express, we will choose the fastest possible delivery option.

DO I HAVE TO SIGN FOR MY ORDER?

No, our orders do not require a signature on delivery, and if you are not home, the courier will always look for a safe place to leave the parcel. If there is no safe place to leave the parcel, a notification card will be left at the delivery address advising that the parcel can be collected from a nearby Post Office. 

I PURCHASED MULTIPLE ITEMS. WILL THEY BE SHIPPED TOGETHER?

Yes in most cases, if all the items you ordered are in stock, they will ship together as one parcel. Occasionally, we need to create more than one shipment. You will be sent these details when your order shipment is created.

DO YOU SHIP TO PO BOXES?
Yes, we do!

WHAT ABOUT RETURNS AND REFUNDS?

You can return or refund products for many different circumstances, including if a product does not comply with a statutory guarantee contained in the Australian Consumer Law.  You can view more about our Refund Policy here

If you change your mind about your purchase, we will accept returns and refunds within 14 days of purchase for unopened, unused products, in their original condition and packaging, and re-saleable condition.

Please email your request to return your product to hello@thesleepboss.com.au and we will send an address for you to send your unopened product(s) to us. We must receive the returned product(s) within 30 days of your order and a copy of your sales invoice/order confirmation. Please note that shipping a return is at your own cost, and we are unable to refund the shipping cost of your original order. Products marked FINAL SALE at the time of sale will not be eligible for a refund unless defective. This policy does not affect your statutory rights (including but not limited to your rights under the Australian Consumer Law), which cannot be excluded or limited by law.

Refunds will be processed promptly, and payment will be made by the same method that you made the payment. All refunds are made at the discretion of The Sleep Boss.

Please note, we can only process refunds, returns & replacement of product purchased from our online store (or our pop ups) whereby proof of purchase can be obtained on our system. We are not responsible for refunds, returns & replacement from any stockists. Please contact the original place of purchase for any enquiries. Please note, you will need to provide proof of purchase. 

WHAT IF MY PRODUCT ARRIVED DAMAGED OR FAULTY?

We are just as disappointed as you are if you've received a damaged or faulty product! The Sleep Boss will replace any products that arrive damaged or are faulty. Please email us a photograph or video at hello@thesleepboss.com.au to begin the replacement process. Please note that we must receive the damaged product(s) within 30 days of your order, together with a copy of your sales invoice/order confirmation, to process a replacement. Our Bamboo products and Ceramic Diffusers come with a one-year warranty. On rare occasions, we need to issue a replacement for a faulty diffuser, and the faulty diffuser must be returned to our warehouse to process a replacement. To begin this process, please email us a photograph or video at hello@thesleepboss.com.au

Please note, we can only process refunds, returns & replacement of product purchased from our online store (or our pop ups) whereby proof of purchase can be obtained on our system. We are not responsible for refunds, returns & replacement from any stockists. Please contact the original place of purchase for any enquiries. Please note that you will need to provide proof of purchase. 

DO YOU SHIP INTERNATIONALLY?
Yes! Selected products at The Sleep Boss are available for international purchase. Shipping costs are higher for international orders.

Sustainable Practices:
All of our products come in eco-friendly packaging, so you can gift with a clear conscience. We offer a conscious recycling program for our bamboo products. You can find out more about this here.

Questions?
If you have any questions, email us at hello@thesleepboss.com.au